Web Support and Live Help-Desk

We have learned that consumers today are more likely to be influenced when they are part of the process and not just part of the audience. Web Conversion success demands a radical shift from the static mentality of websites merely demonstrating products and expanding on their features. Providing consumers the ability to ask, verify, and receive incentives are part of providing direction and support to web users’ decision.

Websites need to re-define selling and what constitutes website successes: In today’s world of Website Conversions there is less and less room for mistakes. Consumers have the unlimited ability to close and open 100’s websites offering the same product or service as you do. An exclusive club of highly skilled web conversion professionals have mastered the art of reinforcing the users self approval and convert them to a sale.

No 100’s of calls or 1000’s of emails- if you have a question ask Sidhelpdesk@cbil360.com

Live help-desk is your ability to act as a partner with your web visitor and build a bridge to profitability: From a profitable point of view web completions are definitely not a web “hit and run” act. Sharp websites regard their relationships with their web audience/user and cultivate it as such. If and when customers face a challenge, have a question during their visit, or is in a need for an incentive to convert; it is imperative that you will be there instantly and prevent the worst website click the X button. User must be able to find with ease the help-desk button. You on the other side should have the ability to trigger a conversation, extend any kind of incentive or any web user engagement process when needed. This is the first step in cultivating relationships.

The help-desk software strategy design

• Help your user solve or ask a question on the fly
• Increase customer satisfaction
• Increase average order size
• 138% Increase application completion
• 59% reduction in customer service calls
• Boost your conversion rates
• Allow proactive chat for sales-focused activities.
• Boost website optimization
• Reduce Operational Costs
• Understand website interaction with user
• Improve Corporate Branding
• Live help-desk helps Optimize Your Website

Online credibility is hard to find. Well-known brands and well known products with a large demand are winning half your web combat. But if you are like most, trying to increase market share by driving sales or participation using your website then most likely positive web user perception is a must. Trust and credibility are two topics you must reinforce throughout the web visit. Research done by Forrester Research, inc demonstrates exactly that.

Since no company yet disagreed with this fact the first question we have to answer is “how much your web help-desk is going to cost us”?

We have two basic costs.

• FREE Help-Desk Support Software and installation
  Included with a minimum 6 month contract of our Web Proactive-Sales Team. Costs may vary based on traffic and objectives. Design and customization of the help-desk features overall website looks and feel is not included
• CBIL 360 will provide the software

• Help-Desk Software Support.
• Installation will be done by the user.
• User can host the help-desk suite or

CBIL 360 will host the help-desk software.
Help-Desk Software costs vary between $950 and $1200 based on features.

Monthly hosting costs vary between $15 and $100 based on features. The possibilities to increase web completion are endless. My name is Sid and I am personally responsible for the help-desk support software. I am ready, willing and able to answer any of your questions. E-mail me at Sidhelpdesk@cbil360.com

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